Payment not confirmed? Here's what to do

Troubleshoot crypto payment issues including delays and failed payments.

Payment Troubleshooting


Cryptocurrency payments can sometimes take longer than expected. Here's what to check:


Payment is "Waiting"

This means the blockchain hasn't confirmed your transaction yet.

  • Bitcoin: Can take 10-60 minutes depending on network congestion
  • Ethereum: Usually 2-10 minutes
  • Other chains: Varies by network

    • What to do: Wait for at least 30 minutes. Check your transaction hash on a block explorer to verify it's been broadcast.


    Payment shows "Partially Paid"

    You sent less than the required amount. This can happen due to:

  • Network fees deducted from the send amount
  • Price fluctuation during the payment window

    • What to do: Contact support with your payment ID and we'll help resolve it.


    Payment expired

    The payment window (usually 20 minutes) expired before your transaction confirmed.


    What to do: Start a new payment. If funds were sent, contact support — we can reconcile manually.


    Still need help?

    Email us at support@tradion.app with:

  • Your account email
  • Payment ID or transaction hash
  • Screenshot of the issue
    • paymentcryptonowpaymentsbillingfailedpendingconfirmation

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    Payment not confirmed? Here's what to do — Help Center | Tradion